Order
I need the work in the short term, within 5 working days. What is the best thing to do?
The best thing to do is to send an email to info@govart.nl and provide your name, phone number and the desired work, format, material. I will respond the same day and ensure that the order is quickly initiated.
Can I also place an order by email?
Yes, this is possible. I will then send a payment link/invoice and as soon as the payment is made, the order will be started.
Can I have my order delivered to a different address? (gift tip)
Yes, this is possible. During the ordering process, you can provide me with a different delivery address when entering your personal details. The invoice will be sent to your email address.
Can I also pick up my order?
The prints are sent directly from the printer to the desired address. It is possible to pick up your order in Rotterdam, but this has a longer delivery time. Please indicate this when placing your order and I will contact you for an appointment.
Can I view the works in real life somewhere?
Yes, that is possible. If I have enough works in stock, you are more than welcome to come and see them. In addition, I regularly exhibit in galleries, restaurants and other public places. So send an e-mail to info@govart.nl and I will let you know where you can best view my work at that moment.
Can I come by to meet the maker before I place an order?
Yes, you are very welcome to get to know us better and discuss your wishes and the possibilities.
Will I receive a message when I have placed an order?
You will immediately receive an order confirmation and the invoice enclosed.
Can I change or cancel an order?
If you wish to change or cancel your order, please contact us as soon as possible.
Can I order a product that is no longer on your website?
If you would like to order something that is not (any longer) listed on the website, please contact us.
Pay
What payment options do you offer?
You can pay via iDeal, Credit Card and Apple Pay.
-
iDeal: secure payment via internet banking through your own bank.
-
Credit Card (Visa/Mastercard): pay safely with your credit card.
-
Apple Pay: pay securely with your Apple Pay wallet.
Payment is processed via payment provider Stripe. This way I can guarantee you a 100% secure payment.
Will the order be delivered equally quickly with every payment option?
Orders paid via iDeal and Paypal are processed the same day. If you have chosen to pay with credit card, it may take a day before the order is processed.
Deliver
What are the delivery costs for my order?
For shipments within the Netherlands, a shipping fee of 4.95 euros is charged. For shipments to the Wadden Islands, a Wadden surcharge applies. For shipments abroad within Europe, additional costs also apply. For an overview of the costs per country, see Shipping & Returns .
When will my order be delivered?
When you have placed and paid for an order, the delivery service will deliver the loose fine art prints to your home within 3 - 4 working days. Framed art prints have a delivery time of 4 - 5 working days.
How is the print packaged?
Loose prints are provided with protective film and rolled up in an elongated rectangular packaging of sturdy cardboard. Framed prints are provided with foam plastic to protect against impact and packed in a flat packaging of sturdy cardboard.
Who will deliver my order?
All deliveries are made by courier. They deliver your order during the day and in the evening to the shipping address you have specified. Packs delivers from Monday to Saturday.
What happens if I am not at home during delivery?
If you are not home at the time of delivery, Packs will come to you again. If you are not home then, you will receive a message from Packs and you can pick up the package at the nearest collection point.
Can I make a delivery appointment?
Unfortunately it is not possible to make a delivery appointment. I am dependent on the driver's route of Packs.
My order is incomplete or damaged, what should I do?
Please contact me as soon as possible and I will help you further. In most cases a new product will be sent.
Any other questions? Please contact us .
